Frequently Asked Questions
ORDERS & SHIPPING
Q: Which countries do you ship to?
A: We ship to all EU countries, USA, Canada, and many more. For countries not listed in our Terms & Conditions, please contact us before placing an order.
Q: How long does delivery take?
A: Europe: 2–5 business days. USA & Canada: 5–10 business days.
Q: Is shipping free?
A: Yes! Standard shipping within Europe is free on all orders.
Q: How do I track my order?
A: You will receive a tracking number by email once your order is shipped.
Q: Can I change my delivery address after ordering?
A: Please contact us immediately at support@family-scl.com. We will do our best to help.
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PRODUCTS
Q: What materials do you use?
A: We use 100% Baltic Birch plywood — durable, safe, and eco-friendly.
Q: Are your products child-safe?
A: Yes. All products meet EU safety standards and are finished with child-safe paint.
Q: Are products handmade?
A: Yes! Every item is handmade and hand-sanded in Latvia with exceptional attention to detail.
Q: Do you offer custom colors?
A: Yes, we offer several color options. Check each product page for available variants.
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RETURNS & REFUNDS
Q: Can I return a product?
A: Yes, within 14 days of delivery if the item is unused and in original packaging.
Q: How do I start a return?
A: Contact us at support@family-scl.com or call +371 24338737.
Q: When will I receive my refund?
A: Within 30 days after we receive and approve the returned item.
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PAYMENTS
Q: What payment methods do you accept?
A: Visa, MasterCard, and Bank Transfer. All payments are secured with SSL encryption.
Q: Is my payment information safe?
A: Yes. We do not store any card details. Payments are processed through Citadele Banka (Klix).
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WHOLESALE & PARTNERSHIP
Q: Do you offer wholesale pricing?
A: Yes! Please visit our Partnership page or contact katrina@family-scl.com
Q: Can I become a reseller?
A: Absolutely! We welcome retail partners across Europe and beyond.
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Still have questions? Contact us at support@family-scl.com or call +371 24338737