Terms & Conditions

1. ORDERING GOODS FROM THE WEBSHOP

The Family-scl Webshop is available to customers residing in the following countries:

Finland, Sweden, Iceland, Denmark, Lithuania, Latvia, Estonia, Italy, Austria, Australia, Great Britain, Ireland, Belgium, the Netherlands, France, Spain, Portugal, Poland, Hungary, the Czech Republic, Croatia, Bulgaria, Slovenia, Slovakia, Switzerland, Japan, Greece, Cyprus, Luxembourg, Malta, Romania, Norway, USA, and Canada.

For all other countries, customers must contact Family-scl customer service before placing an order to confirm delivery options and costs.

Only adult consumers aged 18 years or older (“Customer”) may purchase goods from the Webshop.

Customers can place orders either with or without registration. If ordering without registering, all mandatory information must be provided with each purchase to ensure successful delivery. A valid email address is required, as order confirmations and updates are sent exclusively by email. The Customer is responsible for providing accurate information and must notify Family-scl of any changes.

Customers must exercise reasonable care and diligence when using the Webshop.

All content on the Webshop - including texts, images, product information, trademarks, and design - is protected by copyright and remains the property of Family-scl or its affiliates. All intellectual property rights (including copyright, trademarks, design rights, domain names, patents, and trade secrets) and the goodwill associated with them belong exclusively to Family-scl.

Family-scl does not grant customers any rights, explicit or implied, to its intellectual property. Materials published on the Webshop may be cited only in accordance with applicable copyright laws, and proper credit to Family-scl must always be provided, including all copyright and ownership notices.

2. PROCESSING PERSONAL DATA

Family-scl processes personal data in compliance with applicable data protection laws and acts as the controller of its customer data registers. The company values and protects customer privacy.

Personal data and other information collected through the Webshop are used solely for Family-scl’s internal purposes. Data may be shared with Family-scl affiliates for order processing, payment handling, or delivery. Only information necessary for performing the relevant task is shared.

Family-scl does not sell, rent, or distribute customer data to third parties for other purposes. However, the company may disclose data to authorities if a customer engages in unlawful activity.

Customer data - such as name, contact details, and purchase information - is stored in Family-scl’s customer register. Customers have the right to access, amend, or delete their data. Access requests may be made once per year free of charge.

Family-scl may use customer data for marketing purposes. Customers may opt out of direct marketing at any time.

3. COOKIES

The Webshop uses cookies - small text files placed on the customer’s device - to collect information about how the Webshop is accessed and used (e.g., pages visited, browser type, and referral source). Cookie data is anonymous but may be linked to personal information provided by the Customer.

Cookies are used to analyze and improve Webshop functionality, compile visitor statistics, and support personalized marketing. Customers may disable cookies in their browser settings, though doing so may limit or prevent use of the Webshop.

4. ORDERING PROCESS

Customers can add desired items to their cart and then provide the required order details as prompted. The cart may be modified until payment is made. Upon successful order submission, an automatic email confirmation will be sent.

The order becomes binding once the Customer submits it. Customers are advised to carefully review all order details before submission. Family-scl reserves the right to reject any order for a justified reason.

5. ORDER AND DELIVERY CONFIRMATION

After payment is received, an order confirmation and processing notice will be emailed to the Customer, including key order details. Customers must verify that the confirmation matches their order.

A separate delivery confirmation will be sent once the goods are ready for shipment. Tracking information will also be provided via email. The order becomes binding once Family-scl issues the delivery confirmation. Average order processing time is 1–4 weeks after payment is completed.

6. PRICES

All prices are listed in euros (€) and include VAT. Prices shown are valid at the time of purchase and remain in effect as specified in product information. Shipping costs are included unless otherwise stated. Additional shipping fees may apply to certain destinations and will be displayed during checkout and in the order confirmation.

Family-scl reserves the right to adjust product prices. While efforts are made to ensure accuracy, errors may occur. If a price is clearly incorrect and the Customer could reasonably recognize it as such (e.g., significantly lower than market value), Family-scl is not obligated to sell at that price.

For deliveries outside the European Union, customers are responsible for all customs duties, import taxes, and related fees. Customs processes may vary by country, and any resulting delivery delays do not constitute Family-scl’s liability.

7. AVAILABILITY OF GOODS

Family-scl strives to maintain accurate, up-to-date product information but cannot guarantee availability or correctness. Limited stock or temporary shortages may occur.

If an ordered item becomes unavailable after purchase, Family-scl will notify the Customer via email. If replenishment is expected to take over a month, the Customer may cancel the order and receive a full refund or agree to wait or choose a replacement product.

8. RIGHT OF WITHDRAWAL

Customers have the right to withdraw from their purchase and return goods within 14 days of receiving them, provided that:

  1. The goods have not been used;

  2. The goods are standard Family-scl products (not custom-made or modified);

  3. The goods remain in their original packaging; and

  4. The goods are in resellable condition.

Returns must be sent to:

SIA Kasmo
Registration No. 40203170484
Address: “Misas ēdnīca,” Misa, Vecumnieku pagasts, Vecumnieku novads, LV-3906

The return must include the Customer’s name, address, phone number, bank account number for reimbursement, and a copy of the delivery confirmation.

Before returning any goods, Customers must contact Family-scl Customer Service by phone (+371 24338737, Mon–Fri 10:00–18:00 GMT+2) or email (support@family-scl.com).

Returned goods must be properly packaged and in original condition. Family-scl will refund the purchase price and reasonable return postage within 30 days of receiving and approving the return. Costs for returns that cannot be sent by regular mail (e.g., due to size or weight) are not reimbursed.

9. INSPECTION AND CLAIMS

Upon delivery, the Customer must immediately inspect the shipment to ensure all ordered items are present and undamaged. Any defects or errors must be reported to Family-scl Customer Service within 14 days of receipt.

For damaged packages received via courier, the Customer must request that the courier file a damage report before accepting the parcel. Family-scl will replace defective goods or refund the purchase price once the items are returned.

10. FORCE MAJEURE

Family-scl is not liable for delays, defects, or failures caused by events beyond its reasonable control, including but not limited to natural disasters, fires, strikes, wars, pandemics, governmental actions, supply disruptions, or network failures. Despite such circumstances, Family-scl will make reasonable efforts to serve the Customer.

11. LIMITATION OF LIABILITY

Family-scl is not responsible for the security or transmission of information sent via the Webshop. Customers release Family-scl from liability for data transmission issues or losses.

Family-scl cannot guarantee that its website, servers, or electronic communications are free from viruses or malware. The company is not liable for indirect damages unless caused by willful misconduct or gross negligence. In all cases, liability is limited as required by applicable mandatory law.

12. WEBSHOP ADMINISTRATION AND CUSTOMER SERVICE

For inquiries, issues, or assistance regarding Family-scl products or the Webshop, customers may contact:

Telephone: +371 24338737 (Mon–Fri 10:00–18:00 GMT+2)
Email: support@family-scl.com

13. GOVERNING LAW AND DISPUTE RESOLUTION

These Terms and the Webshop are governed by the laws of Latvia, excluding conflict-of-law principles. The parties will seek to resolve disputes through negotiation. If no agreement is reached, disputes shall be settled in the District Court of Latvia.

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You said:
Finland, Sweden, Iceland, Denmark, Lithuania, Latvia, Estonia, Italy, Austria, Australia, Great Britain, Ireland, Belgium, the Netherlands, France, Spain, Portugal, Poland, Hungary, the Czech Republic, Croatia, Bulgaria, Slovenia, Slovakia, Switzerland, Japan, Greece, Cyprus, Luxembourg, Malta, Romania, Norway, USA, and Canada. add that for all other countries you must contact us before placing order
ChatGPT said:

Here’s the revised section (1. ORDERING GOODS FROM THE WEBSHOP) - with your updated list of countries and the new sentence clearly added at the end:


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