Shipping and Delivery

At FAMILY-SCL, order processing time depends on the order size and season. During peak periods, such as holidays or sales, processing may take a little longer.

Our standard processing time is 1–3 business days before shipment. Each handmade item is carefully prepared, inspected, and packaged to ensure it meets our high-quality standards before leaving our workshop in Latvia.

At FAMILY-SCL, we ship worldwide from our workshop in Latvia, and delivery times vary depending on your location:

• European Union: 5–10 business days

• Europe (non-EU): 5–10 business days

• North America: 10–21 business days

• Canada: 10–21 business days

Please note that shipping times may vary depending on customs procedures, local postal services, and seasonal demand. We always strive to ensure that every order arrives as quickly and safely as possible.

International customers are kindly advised that buyers are responsible for any customs duties, import taxes, or local fees that may apply in their country. These charges are determined by your local customs authority and are not included in the product price or shipping cost.

While FAMILY-SCL strives to ensure fast and smooth delivery, we cannot be held responsible for delays caused by customs inspections or local import processes.

We’re truly sorry if your item arrived defective or damaged - even with the greatest care, such situations can occasionally occur.

If this happens, please contact us by email at support@family-scl.com as soon as possible.
Include the following details to help us resolve the issue quickly:

• Your order number

• A brief description of the problem

• Photos clearly showing the defect or damage

Our team will review your case and arrange the appropriate solution - this may include sending a replacement part, offering an exchange, or providing another suitable resolution.

Your satisfaction is very important to us, and we’ll make sure to handle your request promptly and professionally.