Payments & Security

At FAMILY-SCL, we accept a wide range of secure payment options, including Visa, Visa Debit, Visa Electron, MasterCard, Debit MasterCard or Bank

If your payment was not successful, please first verify that all the information you entered is correct, including your card details and billing address. After confirming the details, try submitting the payment again.

If the issue continues, contact your bank or payment provider — your transaction may have been declined due to security limits or daily spending thresholds set on your account.

If the problem still persists, please reach out to our customer service team. We’ll be happy to assist you and help ensure your order is processed successfully.

Yes - your payment is completely secure. All card payments on the FAMILY-SCL web shop are processed through Citadele Banka AS (Klix) using Secure Server Software (SSL) encryption technology.

FAMILY-SCL does not have access to your card details, and no payment data is ever stored in our systems.

To ensure maximum protection, our webshop also uses Verified by Visa and Mastercard SecureCode authentication services, which help confirm the identity of the cardholder and prevent unauthorized use.

Please note that FAMILY-SCL reserves the right to decline an order if the card payment cannot be successfully verified for security reasons.