Payments and Shipping
Family-scl shall select a carrier to deliver the ordered goods to the customer's address. Shipping costs shall be added to the price of the goods in connection with the order.
The carrier shall call the Customer to agree upon the specific time of delivery before the carrier delivers the order.
In the event that no delivery, can be made to the address provided by the Customer, family-scl shall notify the Customer thereof. Family-scl undertakes to compensate the Customer in full the price already paid for the ordered goods, and the order shall be considered cancelled vis-a-vis the said goods.
Family-scl shall not be held liable for any delays or failures in delivery that arise from the Customer’s actions, such as the Customer providing erroneous contact information, neglecting to inform Family-scl of changes to the Customer’s contact information, being absent at the agreed-upon delivery date and remaining out of contact.
The Customer shall pay the goods and their shipping costs at the end of the order process. The order shall proceed to the handling and delivery stages after the Customer’s payment is approved.
The Customer may use:
Visa, Visa Debit, Visa Electron, MasterCard or Debit MasterCard or Bitcoin online banking services to pay for their order.
Card payments are made via a payment form provided by Citadele banka AS (Klix) that uses Secure Server Software (SSL) encryption technology. Family-scl does not have access to the Customer’s card data, nor will any data concerning the card be stored in Family-scl systems. The Family-scl Webshop utilises international Verified by Visa and MasterCard SecureCode authentication services in order to verify the identity of the card holder. Family-scl reserves the right to reject the Customer’s order if the card payment cannot be verified.
Delivery times vary between goods. The delivery time will always be calculated on a case- by-case basis depending on the availability of the goods and the delivery method as well as the destination of the delivery. The estimated delivery time of the goods will be set out in the delivery confirmation provided to the Customer.
The delivery confirmation shall be sent to the email address provided by the Customer at the latest within two (2) working days from the date of the order after Family-scl has ascertained the availability of the ordered goods.
In the event that the Customer has ordered goods with varying delivery times as indicated by Family-scl in the delivery confirmation, the Customer’s order will be delivered by the latest delivery date.
Should the delivery of the order be delayed from what was promised, Family-scl shall strive to notify the Customer of such delay and provide a new estimated delivery date.
Payment by Visa, Visa Electron or MasterCard
In the event that the Customer wishes to pay for their order by Visa, Visa Electron or MasterCard, Family-scl shall only be considered as the marketer of the goods and services in addition to delivering the ordered goods to the Customer. The Customer is requested to please direct any claims to Family-scl.